Refund and Returns Policy

Returns

We want you to be completely satisfied with your purchase from Delight Housewares.

If you are not happy with your order, you have the right to return it within 14 days of receiving your item for a refund or exchange, in accordance with UK consumer law.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it

  • The item must be in the original packaging

  • Proof of purchase (such as an order confirmation or receipt) must be provided

Certain items may be non-returnable for hygiene or safety reasons, unless they arrive damaged or faulty.

Faulty or Damaged Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

We may request:

  • Photos of the damaged item

  • Your order number

If the item is confirmed to be faulty or incorrect, we will provide:

  • A replacement, or

  • A full refund, including any delivery costs where applicable.

How to Start a Return

To request a return, please contact us at:

Email: [your email]
Website: https://delighthousewares.co.uk/

Please include:

  • Your order number

  • The reason for the return

  • Photos if the item is damaged

We will provide instructions on how and where to send your return.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.

  • We recommend using a tracked delivery service when returning items, as we cannot guarantee receipt of returned goods without tracking.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval of your refund.

If approved:

  • Your refund will be processed to your original payment method

  • Please allow 5–10 business days for the refund to appear in your account depending on your payment provider.

Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you need to exchange an item, please contact us at [your email].

Non-Returnable Items

The following items may not be eligible for return:

  • Used products

  • Items not in original packaging

  • Products damaged due to misuse

  • Certain hygiene or personal use items (if applicable)

Late or Missing Refunds

If you have not received your refund yet:

  1. Check your bank account again

  2. Contact your payment provider or credit card company

  3. Contact us at info@delighthousewares.co.uk

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Business Name: Delight Housewares
Email: info@delighthousewares.co.uk
Website: https://delighthousewares.co.uk/